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Orders that include items that are not considered media by USPS may have a chance to be returned to us. It usually takes 2-3 business days as well to get the items from Korea to us from the released date. Shipping will be placed after 2-3 business days, however if your item contains pre-order items, the order will be shipped once the products are in our warehouse. However, there will be $15 restocking fee. * We will hold onto pick up order for 90 days, after that period it will back in store stock and our department will issue a refund and cancel the order. We will NOT release any of items without the confirmation email It does take from 1 to 3 business days for our department to prepare and send out the 2nd email. Please wait until you receive the 2nd email stating that your order is ready for pick up. There will be no exceptions.įor pick up customers, you will be receiving two emails in total indicating status of your order. No refund or exchange process will be taken in place. We will ask you to send the damaged item back, so please DO NOT open it up.Īll the items will be FINAL SALE. Only if you record a unboxing video and send us an email with it, we will exchange to the new one. We need unboxing video as a proof for our record. In terms of that please make sure that your addresses and your shipping methods are accurate. No cancellation or exchanges or refunds will be made under any circumstances.